Items purchased from our online store can be brought to our directly managed store or delivered to us for repair.
When bringing the product to a directly managed store, please bring the product purchase certificate enclosed at the time of purchase.
If you would like to have your product repaired by delivery, please contact us via the contact page.
In addition, depending on the condition of the item, it may not be possible to repair it. Please note.
<Regarding the price and period of repair>
It takes about 1 to 2 months for repairs to be carried out.
We will inform you about the repair period, price, etc.
Please note that the period varies depending on the product and the time of storage (GW, Obon, year-end and New Year holidays).
<Delivery correspondence flow>
Please let us know in advance from the inquiry page .
The customer is responsible for the cost of shipping the product to us.
Payment for the repaired item is made by "cash on delivery" for the return shipping fee and the repair fee.
Please include a memo (customer's name, phone number, address, and what you want repaired).
<Regarding resizing the ring>
First of all, please specify the product name before contacting us.
Separately, our staff will inform you (whether the ring can be repaired, price, flow, etc.).
Please be aware that some items may or may not be accepted.
We offer free cleaning services for silver and gold products at our retail stores.
If there is no directly managed store near you, we also accept delivery.
For details, please contact us .
If it is difficult to clean at the store, such as a stone design or brass product, we will clean it for a fee.
We accept up to ¥1,000 + tax (up to 5 items) for a single deposit. Please present or send the proof of purchase together.
*Customers are responsible for shipping charges.
* Washing for a fee will be handled by cash on delivery.