shopping guide
<About payment>
You can use credit card payment (VISA, Master, AMEX, JCB), bank transfer, Paypal, Amazon Pay.
<About delivery and shipping>
・Non-delivery days during the year-end and New Year holidays:
December 27, 2022 (Tuesday) to January 5, 2023 (Thursday)
*Delivery services will be suspended during the above period, so if you would like to have your item delivered by the end of the year, please place your order by Monday, December 26th.
*Although you can specify the year-end delivery, there is a possibility that the delivery of the package will be delayed in some areas due to traffic congestion on the expressway.
*If you wish to specify delivery for the beginning of the year, it is possible from January 11 (Wednesday).
·delivery
After receiving your request for delivery, we usually ship within 2-7 days.
Delivery will be sent by Yamato Transport.
If you have a specific arrival date and time, please specify 5 to 10 business days after your order.
*Depending on the situation, the delivery date may be delayed.
You can select the designated time zone from the following.
- morning
- ・14:00-16:00
- ・16:00-18:00
- ・18:00-20:00
- ・19:00-21:00
*In some areas, if the specified time service is not available, we may not be able to meet your request for the specified date.
*If you would like to change the designated delivery date, please contact us.
However, please note that we cannot accept your request after the shipping procedure is completed.
·postage
We charge a flat fee of 800 yen.
*Customers who purchase a total of 20,000 yen (excluding tax) or more in one final purchase are free of charge.
・Absent delivery
When you are not at home, the driver of the shipping company will put a contact form for when you are not at home.
Please tell the transportation company office near you that is listed on the contact form the date that is convenient for you.
In the unlikely event that you do not pick up your luggage after the storage period (7 days), we will take it back to our company and store it.
If we are unable to contact you, we will keep your information for a certain period of time.
*The customer will be responsible for the round-trip shipping fee when returning the product.
*If there are many returns due to long-term absence, we may ask you to refrain from using this site. Please note.
<About cancellations and returns>
Cancellations and returns are not possible unless the delivered product is defective or incorrectly delivered. Please be aware in advance.
When placing an order, please carefully check the contents and precautions of the product.
If the product is defective or incorrectly delivered, please contact us within 7 days of receiving the product.
If we receive the product and confirm that it is defective, we will exchange it for the same product.
In that case, it may take time.
* We do not accept exchanges of ordered products unless they are defective.
<About usage environment>
Due to the technology of this website, some web browsers may not be displayed as intended or some services may not be available.
Also, please be aware that the colors in the photos may differ from the original colors.