It is available for purchase in some areas. See below for details.
・For customers from overseas, we will inspect the product with the utmost care and carefully package it before shipping, but please be aware that we cannot provide refunds for any reason. . We also do not accept returns.
・We will not be responsible for any customs duties or other miscellaneous expenses that may be incurred when receiving the goods, so we ask that you please pay them yourself.
・Regarding delivery, we usually ship within 2 to 7 days.
・Shipping will be done via FedEX.
・Please be sure to enter the "shipping address" as the delivery address, not a temporary storage location such as a PObox.
-Currently available delivery areas and delivery charges are as follows.
-China, Hong Kong Special Administrative Region of the People's Republic of China, Malaysia, Singapore, Taiwan, Indonesia, Thailand, Macau Special Administrative Region of the People's Republic of China
-Australia, Canada, New Zealand, United States, Mexico, India
-Shipping fee: 6,000 yen
-Argentina, Colombia, Brazil
-Shipping fee: 7,000 yen
-United Arab Emirates, Türkiye
-Shipping fee: 8,000 yen
-Saudi Arabia, South Africa
-Shipping fee: 10,000 yen
A. Yes, it is possible. Please write this in the "Order Notes" in your cart.
*Please note that we cannot issue receipts for shipments outside of Japan.
Please note that shipping charges will apply.
The final product price includes points, and the shipping charges will vary.
If you press the "X" button on the coupon tag in the column that lists the prices at the time of final checkout, the points will no longer be used.
A. It is possible to manufacture some products depending on the product. We apologize for the inconvenience, but please use the inquiry form to let us know the product number listed on your purchase certificate.
In addition, when we accept orders, we will make the product based on your existing one-ear earrings. *This is only possible if you have lost your earrings. *Please note that we cannot issue receipts for shipments outside of Japan.
A. Cooling-off does not apply to mail order sales. Please note.
A. The source of allergy varies depending on the person wearing it, so it is not possible to pinpoint the cause of the allergy.
We recommend that you undergo an allergy test at a dermatologist.
A. Some of KAORU's jewelry are not engraved in order to express beautiful details.
Please use with confidence as the purchase certificate serves as your proof of purchase.
In Japan, there is generally no obligation to engrave, and attitudes toward engraving differ from country to country.
A. It can be purchased at each directly managed store. If there is no shop near you, we will accept cash on delivery.
Please contact us using the inquiry form.
A. It depends on the material, design, and whether or not the buyer has allergies.
There is a possibility of discoloration or deterioration, so please remove it when swimming in the sea, taking a bath, or taking a hot spring.
Excessive stress may cause deformation or stones to come off.
Please remove it when carrying luggage or playing sports that require equipment.
A. Silver products have the characteristic of reacting with sulfur in the air, sweat, cosmetics, chemicals, etc. and causing discoloration.
You can restore the shine by cleaning with a cloth or cleaner.
Avoid wearing it for long periods of time or leaving it in contact with water.
After use, we recommend wiping the product with a soft cloth and placing it in a special case to minimize contact with air.
We also offer free cleaning at the store. We also sell specialized cleaners, so please feel free to contact your local store for details.
A. Yes, it is possible. Please specify during cart processing. Please specify the date 5 to 10 days after placing your order. However, please note that we will not be able to accept your request once the shipping procedure has been completed. *Delivery may take longer depending on the situation. *Please note that this cannot be specified when shipping to a foreign country.
A. Yes, it is possible. Please indicate this in the notes when ordering. However, in that case, one item will be sent to you cash on delivery.
A. After completing your order, we will send you an "Order Confirmation Email" from KAORU Online Store.
If you have not received an email, your order may not have been confirmed or your registered email address may be incorrect.
In other cases, please check your spam email settings and reception settings.
If you still do not receive it, please contact us.
A. We cannot accept returns unless the delivered product is defective. Please be aware of this in advance.
If the product is of poor quality or incorrectly delivered, please contact us within 7 days of receiving the product.
If we receive your product and find that it is defective, we will exchange it for the same product, provided we have it in stock.
*Replacement inventory is different from sales inventory, so even if it is in stock on the site, it may not be available. Please note.
A. We are very sorry. The system is designed to reduce inventory when you press the purchase button, and it is possible that another customer has purchased the last item in stock just before.
Please request a restock notification email or inquire about restock availability.
A. Yes, there is a fee. For details, please see "Gift Wrapping".
A. The item has been restocked, but by the time you view it, it is likely that the item is out of stock again.
Thank you for your understanding.
A. Thank you. Please note that even if we receive a request, it does not necessarily mean that the item will be restocked.
The target is only those who have become members. You can check the number of points you currently have in the balloon that appears on the Online Store when you are logged in.