shopping guide
<About payment>
Credit card payments (VISA, Master, AMEX, JCB), Paypal, and Amazon Pay are available.
<About delivery/shipping costs>
·delivery
～About Japan～
We usually ship within 2-7 days after receiving your shipping request.
Delivery will be made by Yamato Transport.
If you have a specified arrival date and time, please specify it 5 to 10 business days after placing your order.
*Delivery may take longer depending on the situation.
You can select your designated time slot from the options below.
- in the morning
- 14:00-16:00
- 16:00-18:00
- 18:00-20:00
- 19:00-21:00
*If the time-specific service is not available in some areas, we may not be able to accommodate your request on the specified date.
*If you wish to change the designated delivery date, please contact us.
However, please note that we will not be able to accept your request once the shipping procedure has been completed.
·postage
We charge a flat rate of 850 yen (+ tax).
* Free for customers who make a final purchase of 33,000 yen (tax included) or more .
・Absentee delivery
If you are not home, the transportation company's driver will provide you with a notice of your absence.
Please inform the nearest transportation company office listed on the contact form of the date that is convenient for you.
In the unlikely event that you do not pick up your luggage after the storage period (7 days), we will temporarily pick it up and store it at our company.
If we cannot contact the customer, we will store your information for a certain period of time.
*Customer will be responsible for round-trip shipping costs when sending the item back.
*If there are many returns due to long-term absence, we may ask you to refrain from using this site. Please note.
～Customers purchasing from overseas～
・For customers from overseas, we will inspect the product with the utmost care and carefully package it before shipping, but please be aware that we cannot provide refunds for any reason. . We also do not accept returns.
・We will not be responsible for any customs duties or other miscellaneous expenses that may be incurred when receiving the goods, so we ask that you please pay them yourself.
・Regarding delivery, we usually ship within 2 to 7 days.
・Shipping will be done via FedEX.
・Please be sure to enter the "shipping address" as the delivery address, not a temporary storage location such as a PObox.
-Currently available delivery areas and delivery charges are as follows.
【Asia】
-China, Hong Kong Special Administrative Region of the People's Republic of China, Malaysia, Singapore, Taiwan, Indonesia, Thailand, Macau Special Administrative Region of the People's Republic of China
-5,000 yen
[North America/Others]
-Australia, Canada, New Zealand, United States, Mexico, India
-Shipping fee: 6,000 yen
【South America】
-Argentina, Colombia, Brazil
-Shipping fee: 7,000 yen
[UAE/Türkiye]
-United Arab Emirates, Türkiye
-Shipping fee: 8,000 yen
【others】
-Saudi Arabia, South Africa
-Shipping fee: 10,000 yen
～For Customers from Overseas～
・For customers making purchases from overseas, we assure you that we conduct meticulous inspections, ensure thorough packaging, and make arrangements for secure delivery. However, please be aware that regardless of the circumstances, we are unable to provide refunds or similar remedies. , we do not accept returns under any circumstances.
・Upon receiving your order, please note that we are not responsible for any customs duties, taxes, or other related expenses. We kindly request that you settle these payments on your end.
・Regarding shipping, we typically dispatch orders within 2 to 7 days.
・Shipments will be handled through FedEx.
・When providing your shipping address, please make sure to include the "delivery address" rather than temporary locations like PO boxes.
・Currently, the available regions for delivery and their corresponding shipping fees are as follows:
【Asia】
China, Hong Kong Special Administrative Region of the People's Republic of China, Malaysia, Singapore, Taiwan, Indonesia, Thailand, Macau Special Administrative Region of the People's Republic of China
Shipping Fee: 5,000yen
【North America/Other】
Australia, Canada, New Zealand, United States, Mexico, India
Shipping Fee: 6,000 JPY
[South America]
Argentina, Colombia, Brazil
Shipping Fee: 7,000 JPY
[UAE/Turkey]
United Arab Emirates, Turkey
Shipping Fee: 8,000 JPY
【Other】
Saudi Arabia, South Africa
Shipping Fee: 10,000 JPY
<About cancellations and returns>
Unless the delivered product is defective or incorrectly delivered, cancellations and returns are not possible. Please be aware of this in advance.
When placing an order, please carefully check the product contents and precautions.
If the product is of poor quality or incorrectly delivered, please contact us within 7 days of receiving the product.
If we receive the product and find that it is defective, we will exchange it for the same product.
In that case, it may take some time.
*We do not accept exchanges for ordered products unless they are defective.
*For overseas customers, we will inspect the product with the utmost care and carefully package it before shipping, but please be aware that we cannot provide refunds for any reason.
※Please note that for international customers, we will conduct careful inspections and arrange secure packaging before shipping. However, please be aware that we cannot offer refunds or similar arrangements for any reason. Thank you for your understanding in advance.
<About usage environment>
Due to technology, this website may display unintended results or may not be able to use some services on some web browsers.
Also, please be aware that the colors shown in photos may differ from the original colors.
<About KAORU Online points>
What are KAORU Online points?
Earn KAORU points when you shop at KAORU Online Store.
We will give you points at a return rate of 5% on the product price (excluding tax), and you will be able to use them on your next purchase as 1 point = 1 yen.
Please note that it can only be used at "KAORU Online Store" and cannot be used at directly managed stores.
Timing of points award <br>After purchasing the item, points will be awarded at the timing when the item is shipped from KAORU Online Store. Normally, the shipping time is around 3-5 days from the time of order, but please wait until it is granted.
Target and confirmation method
Points will be awarded only to those who register as members of the KAORU Online Store.
Please note that points will not be awarded to non-members.
Only when a member is logged in, points can be used and confirmed in the "Current points held" balloon displayed on the screen.
How to use <br>Click on the "Current Points Possessed" speech bubble that appears when you are logged in as a member, enter the desired number of points, and tap/click "Use." The purchase amount using points will be displayed on the address entry screen.
date of expiry
As of August 2023, there is no expiration date for points to be used.
However, please be aware that in the future, the expiration date may be set at the discretion of the management.
Others <br>The operating method for the point system may change. We will notify everyone in advance of any changes, but thank you for your understanding.